Our Complaints Management module improves operational efficiency and boosts customer satisfaction. It enables to quickly and accurately respond to customer service requests and complaints.
Enables Service Providers to open Trouble Tickets (TT) against customer complaints and assign it to Service delivery Engineers.
This module helps in configuration of escalation rules after which complaints are escalated to the next level automatically, helps keep a tap on breach of Service Level Agreements.
This module helps in setting the workflow for informing the concerned team or individuals for smooth handling of Complaints.
Our Solution can be easily integrated with any 3rd party IVR system . Using these IVR , Service Operators can reduce the overall time to allocate the call to the right call center executive .
Complaint Management System is not enough for the Service Providers . Important is to have the facility to analyse the complaints easily . This module helps managers and management team to understand the service quality , level of customer satisfaction and take corrective actions. The Module provides dashboard and analytics on :