Lead Management

Our advanced capabilities saves your sales team time by removing the manual processes and automating the workflow , thereby allowing them to focus on the core objective which is SALES.

Explore Features

Lead Management

The Lead Management module is crucial component of IconRadius as it is used as a Central Tool to capture and distribute new enquiries to the sales team.

FEATURES LIST

Supports Lead Capture from Multiple Channels like Email , Website , Call Center

Supports integration of Social Media for Lead Capture

Lead Allocation to Departments or Individuals

Multi Stage Workflow to track from Lead to Customer Conversion

CAF Registration

Service Operators have to adhere to government norms and compliances . This module helps them to digitally capture and store customer registration and identity proof.

FEATURES LIST

Digital CAF Submission with OTP authentication

Accept Identity Proof Digitally

Verification workflow for CAF and other documents submitted

Mobility

Icon Radius helps in reducing the overall TAT for on-boarding a customer and enable the sales team to access leads and other relevant information on the fly from anywhere anytime using the Mobile App provided to Sales Team.

FEATURES LIST

Capture leads instantly and submit customer information.

View Leads Allocated

View Status of Leads under Feasibility Check or CAF documentations

View List on Follow Ups

IVR Integration

Our Solution can be easily integrated with any 3rd party IVR system . Using these IVR , Service Operators can reduce the overall time to allocate the call to the right call center executive .

FEATURES LIST

Multiple Denomination Voucher Generation

Set Expiry Date

Assign Vouchers to Franchise

Export/ Import Vouchers in xls and csv format

Reports & Dashboards

Complaint Management System is not enough for the Service Providers . Important is to have the facility to analyse the complaints easily . This module helps managers and management team to understand the service quality , level of customer satisfaction and take corrective actions. The Module provides dashboard and analytics on :

FEATURES LIST

Complaints registered

Un-resolved Tickets

Top and bottom performing on-field engineers

Region wise tickets opened etc.