oss/bss telecom & isp billing software

User Management

Our User Management module provides a guided new way to acquire new and manage existing customers. It provides a 360-Degree view of a customer activity and complete lifecycle of a user.

FEATURES LIST

Provides Single View of a user that provides details on

User demography
User Plan & Packages
KYC Documents
Renewals
Invoices & Payments
Complaints
Usage - Session History , Bandwidth consumptions etc
IP address allocation / Leased Devices etc.
Customer category - Retail / SME/ Government / Corporate

Ease in managing user with

Single Click for Auto Renewal
Single Click for MAC Binding/Exclude MAC Bind/No Suspend
Single Click to Change Status : Enable/Disable

Ease in Service Provisioning

Assign Billing Type / Billing Mode / Package/Sub Package/Expiry Date
Static IP/DHCP/Pool Name/Pool Name + Static IP
Hotspot / PPPOE

Search Users using Account Number / Username / Name / Registered Mobile No./ Static IP/MAC & multiple other parameters

View & Search Online Usersusing Account No./ Username / MAC/IP Address / NAS Port ID/Account Type / Franchisee/Branch/NAS/Base Package/Running Package/user Type/Data Running Mode/Protocol

Manage Bulk Operations for

Account Renewals
Account Activation
Account Suspend based on search (Franchise / Branch / Expiry Dates / Package wise)
Upload Users, Packages, Nodes, pops, Switches

Ability to apply User Specialslike Fixed Discount or Additional charges on every bill for a user

Ability to define and manage User Groups for dunning

Quick Pay allows the generation of payment links on existing invoices or advance renewals cases

Allows addon services to activate VAS services like IP , OTT , Voice etc for a user

Franchisee Management

Our Multi Level Franchisee Management enables operators to give a separate interface to their franchisees to run their business operations with ease, at the same time providing operator full control to monitor

FEATURES LIST

Create Franchisee / Sub franchisee’s and configure separate access panels for them

Define commissions and automate, credits, refunds, recharges and billing

Ability to export list of franchisee in excel

Assign Packages , NAS & IP Pool to franchisees

Franchisee Revenue Sharing and ability to set revenue sharing based on Plans & Packages

View Dashboards and generate Reports based on

Franchisee Payments
Deposits Reports
New Activation & De-activations

Empowers franchisee’s to manage their customers on their own by

Account Activation / De-activation / Suspension
Service enable / disable
Offline and online payment collection
Manage & Monitor network devices
Manage workforce for Complaints & tickets management

Communication Management

Communication Management module helps the operator to control interaction with the customers, delivery teams and franchisees. It helps operators design personalized customer messages and apply business rules to messaging context, delivering communication through digital channels.

FEATURES LIST

Supports Email / SMSintegration with 20+ pre-defined templates

Auto Trigger of emails / SMS to customers

Before expiration of user account
On Payment Due
On Payment Received
On Bill Generation
And many more scenarios

WhatsappIntegration available for

Sending Notifications
Bills & Invoices

Customer Mobile Appenables direct connectivity between service provider and customer for

Marketing Messages
Promotional offers
Service Disruption / downtime based on location

Mass OutageCommunication via Whatsapp/ Email / SMS / Customer Mobile App based on

Geography ( State / City / Town)
NAS / POP
Franchisee

Enables more control over communication sent to customers through integrated Rule Based System

Lead Management

The Lead Management module is a crucial component of IconRadius as it is used as a Central Tool to capture and distribute new enquiries to the sales team

FEATURES LIST

Supports Lead Capture through our API’s from Multiple Channels like

Website
Call Center
Digital Platform (Facebook, Twitter, LinkedIn, Instagram)

Automatic allocation of leads to departments and individuals

Search Leadsbased on

Status
Lead No
Customer Name
Franchisee/Branch/Area
Mobile No.
Date Range
Assigned By/Assigned To
Email id / bill No.

Track lead progressbased on stages defined in IconRadius

Open Lead
In Progress
Callback
Confirm FSB ( Feasibility) Pending
FSB ( Feasibility)Clear, CAF( Customer Acquisition Form) Pending
NC ( New Connection) Pending
Active & Closed
Not Interested & Closed

Live Monitoring

The module helps service providers monitor customers who are LIVE. This feature empowers teams in troubleshooting and provides support to customers

FEATURES LIST

User Session History can be monitored. Searching of users for session monitoring can be done based on :

Username
Data Schedule Cycle
Packages
Date Range
IP Address & MAC

Online users can be monitored which helps the Support Team analyze issues and troubleshoot problem areas

CAF Registration

Service Operators have to adhere to government norms and compliances . This module helps them to digitally capture and store customer registration and identity proof

FEATURES LIST

Digital CAF Submission with OTP authentication

Ability to attach e-KYC documents to CAF

Supports integration with Digital Signature and Aadhar

Ability to convert a consolidated PDF file for CAF including all e-KYC document

Mobility

IconRadius helps in reducing the overall TAT for on-boarding a customer and enables the sales team to access leads and other relevant information on the fly from anywhere anytime using the Mobile App provided to the Sales Team.

FEATURES LIST

Capture leads instantly through mobile apps from the field and submit customer information for further processing

View Leads Allocated against individual sales team members

View Status of Leads under Feasibility Check or CAF documentations

View List on Follow Ups