cable-tv-setup-box-crm-software

End-to-End Solution For Your
Cable , DTH & IP TV Business

ICONMEDIA SMS is highly advanced and Web Based SMS Billing and CRM Solution for MSO’s to manage their LCO’s. The Application has rich features along with mobile apps for Internal Teams which helps them to streamline operations.

It can be easily integrated with leading Conditional Access Systems and can support millions of customers as its highly scalable.

cable-tv-setup-box-crm-software

Offerings & Features

Subscriber Management

Subscriber Management module is key for managing the lifecycle of subscribers. With multi level access rights, it can be used by different departments of MSO and LCO's as well.

FEATURES LIST

1

Subscriber Information

2

KYC Authentication

3

Subscribed Package Details

4

Customer Geo Location

5

Add/ Edit / Search Users

6

Payment History

LCO Management

This module helps LCO's manage their business and customers effectively. LCO's can create rights based access login for their staffs for work allocation and monitor their activities.

FEATURES LIST

1

Integrated Dashboard View of all LCO’s

2

Define & Manage Commissions

3

Manage Recharges , Refunds , billing , credits for LCO’s

4

Revenue Sharing & Provisioning

5

LCO STB & VC Reports

Billing Management

This Module supports Pre & Post Paid and can generate Invoices for services which can be sent to customers through multiple channels like email, self care, mobile app or by print.

FEATURES LIST

1

Define Packages & Plans

2

A- la Carte Billing

3

Add – On Billing

4

Geography , Customer Type , Usage based Plan creations

5

Invoicing

6

Payment Collection

7

Billing Alerts

Inventory Mangement

Inventory Management module is the focal point of our application which helps MSO's facilitate ordering with vendors, manage stocks effectively according to demand and prevents wastage. Complete tracking from acquisition of goods and deployment can be achieved using this system.

FEATURES LIST

1

Product Definition & Tracking

2

Stocks @ Branch & LCO’s

3

Issue & Release Items from Store

4

Vendor Details & Oder Placement

5

Reports

CAS Management

MSO's integrate single or multiple Conditional Access Systems in their network. This module defines various parameters for communication between CAS and our SMS solution.

FEATURES LIST

1

Integration with multiple CAS in Single Dashboard

2

Up & Downtime of CAS Systems

3

Easy Switching between CAS System

STB Management

STB Management Each and every subscriber is associated with at least one Set Top Box (STB) for them to be able to watch the channels. This module helps MSO's & LCO's to associate and manage a particular STB deployed at subscriber end.

FEATURES LIST

1

STB / VC Lists

2

Uploading STB / VC

3

STB/VC Make & Model Management

4

STB Transfer to LCO management

5

Activate & De-Activate STB/VC

Broadcast Management

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FEATURES LIST

1

Assign Channels

2

Broadcaster Reports

Finger Print & Logs

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FEATURES LIST

1

OSD Finger Print management

2

Channel Fingerprint

3

EMM Fingerprint

4

Logs of OSD / Channel / EMM

5

Export of logs to LCO’s / Individuals / Email id

Channel Management

This module helps MSO's create plans and packages be it Broadcaster or Ala Carte Packages. It allows them to plan and implement their business offerings, pricing, invoicing and collections. On the fly, it allows to add or remove channels from the package without impacting the existing users.

FEATURES LIST

1

Channels Packs Creation

2

Monthly / Quarterly / Yearly Packs

3

Single / Multiple Channel Selection

Complain Management

Our Complain Management module improves operational efficiency and boosts customer satisfaction. It enables to quicklyand accurately respond to customer service requests and complients.

FEATURES LIST

1

Create , manage and Close Tickets

2

Complaints Categorization

3

Multi Channel Support – Web, Mobile, email

4

Ticket Analytics

5

More...

Communication Management

This module helps MSO's create plans and packages be it Broadcaster or Ala Carte Packages. It allows them to plan and implement their business offerings, pricing, invoicing and collections. On the fly, it allows to add or remove channels from the package without impacting the existing users.

FEATURES LIST

1

SMS Gateway Integration

2

Renewal Alerts

3

Offers & Promotions through Mobile App

4

Emailers

Customer Mobile App

Customer Mobile App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.

FEATURES LIST

1

View & Update Contact Information

2

Receive Alert & Notification

3

Receive Promotional Offers

4

View Invoice

5

More……

Service Delivery Mobile App

Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.

FEATURES LIST

1

Task allocation to On Field Staff

2

View , update and close Tickets

3

Track Employees Location

4

View Customer Details & Usage while on field for Support

5

More……….

Add-on Solutions

service

It’s a Contact Center Solution which helps providers streamline their inbound & outbound calls. It has inbuilt Reports, Dashboard and Schedulers.

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service

Our solution can easily be integrated for ADSL and VoIP Telephony services for automation of billing. The billing can be clubbed with other services like Internet, TV or can be billed as a seperate service.

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Our Integrations

kudelski-group
safeviewmedia
telebreeze
novel-logo