Business Analytics & Reports Builder

This module of IconRadius enables Service Providers with actionable reports and dashboards using which decision makers within the organisation can track key business metrics, see longtime trends and view business health across departments
Explore Features
user-analytics
User Analytics

This feature gives a graphical view of number of subscribers with the Service Provider and analysis of their usage patterns. It becomes a very useful tool for the marketing team and management to understand customer behaviour.

FEATURES LIST

1

Analytics on Last & Next week Expiry Users

2

Analytics on Subscribers based on Branch , Area , NAS , POP & Node Wise

3

Analytics on Package Wise Subscribers

4

Analytics on New Connections Vs Disconnections

5

Analytics on Franchise wise Subscriber movement and usage
complaint-analytics
Complaint Analytics

The feature enables the service assurance teams to get a 360 Degree view of all the Tickets opened across organisation and tae corrective action wherever necessary to reduce the overall TAT for complaint resolution.

FEATURES LIST

1

Analytics based on Open , In Progress and Closed Tickets

2

Analytics based on last 15 days Ticket with Status

3

Analytics based on Tickets based on Branch , Franchise , Area , POP & Node

4

Category and Sub category Wise Analytics

5

SLA Breached Complaint Analytics
revenue-analytics
Revenue Analytics

This feature gives analytical insights to revenue flow for Service Operators . It gives trends which is very useful for the finance team to manage their cash flow

FEATURES LIST

1

Revenue Analytics based on Branch

2

Revenue Analytics based on Plans & Packages

3

Analytics based on User Wise Renewals

4

Analytics based on Unpaid Invoices

5

Analytics based on Franchise Renewals & Balances
dynamic-report-builder
Dynamic Report Builder

This feature enables various teams of Service Operators to generate reports dynamically . It gives them flexibility to fetch data and arrange the output to meet their business requirements.

FEATURES LIST

1

Ability to select database fields

2

Apply filters and expressions

3

Create Cached Reports

4

Report Scheduler for Email Dispatches

Suggested Reads

Iconwave Blog

Case Studies

22, May,2020
Why you need an integrated solution to be a successful ISP
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