Cable TV management software by iconwave is integrated with CAS and Customer Ticketing, which include the Subscriber, Customer, LCO management for MSO.ICONCCRM has been developed to address the core business needs of MSO's and Cable TV Operators.
Its branded and very user-friendly software. Our application performance gives high enrich experience to the users which provide management of a collection of monthly bills from customers, invoice generation, Service request management, Customer's complaint tracking, employee management in the single online platform to increase cable operators revenue.
Generates Area, Sub-Area & different criteria based Reports, Bills & Job Slips with Customized Dashboards and Rich Graphs and Text Reports .
ICONCCRM is a software to maintain Set-top box Billing. Our software helps the cable TV operators manage their business in an efficient way. The cable operator can manage their customer, connections, set-top boxes information, Packages Information with package updates.
ICONCCRM integrated with latest features that visualize in the graphical view with customized dashboard. Complete data information about the subscriber total number of STB, active STB, Expired STB ,Inactive,weekly & monthly collections. New registration total compliant registered and also can view users starts by MSO name.
Our software enables with advanced features to create a number of branches with customized roles can use, create, and share a wide range of geographic content, including area, colony, building, and analytics. The ability of individual organization members to access and work with content in different ways depends on the Roles & privileges that have been assigned members to control through roles.
The analytics and reporting capability of the Complaints Management System, visualize the total number of complaints registered, resolved and pending complaints as per weekly and monthly.Registering allocation and resolution of customer complaints and acts a central Hub to keep all records related to customer complaints. The complains can be registered in multiple ways for registering complaints through Head office executive, salesperson or employee. complaint to the particular area operator through notification. It has multiple features like assign generating reports & escalation for the complaint total track records
ICONCCRM lets you track all the information about your CRM leads. Visualize with Rich Graphs and Text Reports up-to-date information while understanding You can even see where a marketing campaign lead came from, read the relevant insights you can act on, our application helps you track complete information about the leads as per arer, colony and building.
ICONCCRM provide a customized mobile APP for Admin,employee, and which is compatible with devices and software platforms including Android and IoS. automate payment request SMS alert and notification to the employee mobile APP and also ADMIN can track the employee current locations.