Our Platform is a one stop solution for MSO's and Cable Operators to manage, operate and track customer life cycle from acquisition to service delivery and beyond.
Managing Conditional Access Server (CAS) is the most important module of our platform. It helps in controlling the STB's and channels for STB.
Subscriber Management module is key for managing the lifecycle of subscribers. With multi level access rights, it can be used by different departments of MSO and LCO's as well.
Our Complaints Management module improves operational efficiency and boosts customer satisfaction. It enables to quickly and accurately respond to customer service requests and complaints.
Billing Management Module supports Pre & Post Paid and can generate Invoices for services which can be sent to customers through multiple channels like email, self care, mobile app or by print.
The Web Self Care Portal for Subscribers is a great tool to provide world class customer experience. It also reduces manual / human intervention in lodging service complaints and change services.
Inventory Management module is the focal point of our application which helps MSO's facilitate ordering with vendors, manage stocks effectively according to demand and prevents wastage . Complete tracking from acquisition of goods and deployment can be achieved using this system.
Our mobile Apps have changed the way MSO's & LCO's render services to customers and interact with them.
This module provides extensive flexibility to the MSO's for package creation. On the fly, it allows to add or remove channels from the package without impacting the existing users .