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Convergent billing platform for ISP, Wifi, IPTV, OTT, TV-Anywhere, Pay-TV, DTH, DTT

Digital TV

Our Platform is a one stop solution for MSO's and Cable Operators to manage, operate and track customer life cycle from acquisition to service delivery and beyond.

CAS

Managing Conditional Access Server (CAS) is the most important module of our platform. It helps in controlling the STB's and channels for STB.

  • Multiple CAS System
  • Setup Box and VC Management
  • Channels Management
  • Channel Fingerprint Logs
  • OSS & EMM Logs
  • Broadcaster Management

SMS

Subscriber Management module is key for managing the lifecycle of subscribers. With multi level access rights, it can be used by different departments of MSO and LCO's as well.

  • Subscriber Management
  • KYC Authentication
  • LCO Management
    -Define & manage commission
    - Manage recharges , refunds , billing , credits
    -Revenue Sharing & Provisioning
    -LCO STB & VC Reports
  • Communication Management

Complaints

Our Complaints Management module improves operational efficiency and boosts customer satisfaction. It enables to quickly and accurately respond to customer service requests and complaints.

  • Create and Manage Tickets
  • Complaints Categorization
  • Multi Channel Support - Web , Email , Mobile App
  • Ticket Analytics
  • Workflow and SLA

Billing

Billing Management Module supports Pre & Post Paid and can generate Invoices for services which can be sent to customers through multiple channels like email, self care, mobile app or by print.

  • Define Packages & Plans
  • A-la Carte Billing
  • Add-On Billing
  • Geography, Customer Type , Usage based Plans
  • Invoicing
  • Payment Collection
  • Billing Alerts

Self Care Portal

The Web Self Care Portal for Subscribers is a great tool to provide world class customer experience. It also reduces manual / human intervention in lodging service complaints and change services.

  • View & Change Basic Information
  • Open Trouble Tickets
  • View Promotional Offers
  • Buy Packages & Pay online
  • Change Plans

Inventory

Inventory Management module is the focal point of our application which helps MSO's facilitate ordering with vendors, manage stocks effectively according to demand and prevents wastage . Complete tracking from acquisition of goods and deployment can be achieved using this system.

  • Stock Management
  • Supplier Management
  • Products Management
  • Stock Assignment

Mobile App

Our mobile Apps have changed the way MSO's & LCO's render services to customers and interact with them.

  • Customer Mobile App
  • Service Deliver App

Channels Management

This module provides extensive flexibility to the MSO's for package creation. On the fly, it allows to add or remove channels from the package without impacting the existing users .

  • Channel Pack creation
  • Monthly / Quarterly / Yearly Packs
  • Single / Multiple Channel Selection

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