Service Delivery Mobile App
Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
FEATURES LIST
1
View , update and close tickets from mobile
2
Ticket Allocation to on-field Engineers
3
Employee can be tracked using this app
4
View Customer Details & Usage while on field for support
5
Sales Team can use the app for customer acquisition and KYC
6
Helps collection personnel on field to immediately request for service activation/deactivation
7
Instant Alerts to Service Engineers in case of area specific service outage / allocation of ticket for Network Maintenance
Customer Mobile App
Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
FEATURES LIST
1
View usage statistics via graph and session history details
2
Ability to change password and edit basic contact information
3
Redemption of vouchers to recharge account for Prepaid Subscribers
4
Subscribers can open trouble tickets and track the status in real time
5
Ability to send requests for upgrade/ downgrades in plans or packages from mobile app
6
View Bills and ability to make online payments
7
Ability to receive promotional offers from service providers
8
Alerts / notifications from Service Provider on outages and downtime
