This module of IconRadius enables Service Providers with actionable reports and dashboards using which decision makers within the organisation can track key business metrics , see longtime trends and view business health across departments
This feature gives a graphical view of number of subscribers with the Service Provider and analysis of their usage patterns. It becomes a very useful tool for the marketing team and management to understand customer behaviour.
The feature enables the service assurance teams to get a 360 Degree view of all the Tickets opened across organisation and tae corrective action wherever necessary to reduce the overall TAT for complaint resolution.
This feature gives analytical insights to revenue flow for Service Operators . It gives trends which is very useful for the finance team to manage their cash flow .
This feature enables various teams of Service Operators to generate reports dynamically . It gives them flexibility to fetch data and arrange the output to meet their business requirements.