Customer Management
Our Customer Management module provides a guided new way to acquire new and manage existing customers. It provides a 360-Degree view of a customer activity and complete lifecycle of a user.
- Reduces new customer on boarding time.
- Manage Compliances - KYC Documents.
- Viewing usage details for multiple services.
- Ensure faster response to customer through multiple channels.
- Improve overall customer experience.
Franchisee Management
Our Multi Level Franchisee Management enables operators to give a separate interface to their franchisees to run their business operations with ease , at the same time provides operator full control to monitor franchisees with a single click.
- Integrated Dashboard View of all franchisee
- Eliminates manual processes for managing franchisee's.
- Automates commission calculation , credits , refunds , recharges and billing.
- Provides an integrated system to manage and monitor franchisees devices and network
- Ensure faster response to franchisee and their customers through multiple communication channels
Communications Management
Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps operators design personalised customer messages and apply business rules to messaging context , delivering communication through digital channels.
- Alerting Service Delivery Teams & Franchisee's on mass outages
- Ease in running promotional campaigns and offers .
- Web , Mobile & SMS Alerts to customers on downtime , renewals .
- More control over communication sent to customers through integrated Rule Based SMS System.
- Ability to send request for upgrades , downgrades in plans or packages from mobile .
Live Customer Monitoring
The module helps service providers monitor customers who are LIVE. This feature empowers teams in troubleshooting and provide support to customers
- Authentication Log
- Auditing Log
Network Monitoring & Alert
Instant detection and auto alerting the concerned team for downtime of a device in the network is very crucial to provide top class service.
- NAS , POP , Switch Monitoring
- Mass Outage Monitoring
- LIVE Logs
- Device Performance Graphs
