The CRM module is a bundle of features which helps Service Provider organise their customer information in an efficient way and access it across departments and resellers in a secure way.
Our Customer Management module provides a guided new way to acquire new and manage existing customers. It provides a 360-Degree view of a customer activity and complete lifecycle of a user.
Our Multi Level Franchisee Management enables operators to give a separate interface to their franchisees to run their business operations with ease , at the same time provides operator full control to monitor franchisees with a single click.
Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps operators design personalised customer messages and apply business rules to messaging context , delivering communication through digital channels.
The module helps service providers monitor customers who are LIVE. This feature empowers teams in troubleshooting and provide support to customers
Instant detection and auto alerting the concerned team for downtime of a device in the network is very crucial to provide top class service.