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Customer Relationship Management (CRM)

The CRM module is a bundle of features which helps Service Provider organise their customer information in an efficient way and access it across departments and resellers in a secure way.

Customer Management

Our Customer Management module provides a guided new way to acquire new and manage existing customers. It provides a 360-Degree view of a customer activity and complete lifecycle of a user.

  • Reduces new customer on boarding time.
  • Manage Compliances - KYC Documents.
  • Viewing usage details for multiple services.
  • Ensure faster response to customer through multiple channels.
  • Improve overall customer experience.

Franchisee Management

Our Multi Level Franchisee Management enables operators to give a separate interface to their franchisees to run their business operations with ease , at the same time provides operator full control to monitor franchisees with a single click.

  • Integrated Dashboard View of all franchisee
  • Eliminates manual processes for managing franchisee's.
  • Automates commission calculation , credits , refunds , recharges and billing.
  • Provides an integrated system to manage and monitor franchisees devices and network
  • Ensure faster response to franchisee and their customers through multiple communication channels

Communications Management

Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps operators design personalised customer messages and apply business rules to messaging context , delivering communication through digital channels.

  • Alerting Service Delivery Teams & Franchisee's on mass outages
  • Ease in running promotional campaigns and offers .
  • Web , Mobile & SMS Alerts to customers on downtime , renewals .
  • More control over communication sent to customers through integrated Rule Based SMS System.
  • Ability to send request for upgrades , downgrades in plans or packages from mobile .

Live Customer Monitoring

The module helps service providers monitor customers who are LIVE. This feature empowers teams in troubleshooting and provide support to customers

  • Authentication Log
  • Auditing Log

Network Monitoring & Alert

Instant detection and auto alerting the concerned team for downtime of a device in the network is very crucial to provide top class service.

  • NAS , POP , Switch Monitoring
  • Mass Outage Monitoring
  • LIVE Logs
  • Device Performance Graphs

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