IconRadius, Customer Management module provides a guided new way to acquire and manage existing customers. It carries out all the details regarding the user data usage, renewals , session history & mrtg, reward points, discount coupons and users complaint ticket which automatically gets updated in the dashboard :
Service Providers generate huge amount of data and success lies in bringing intelligence from the available data sets to gain business insights. Our Business Analytics tools helps :
Our Multi Level Franchisee Management enables operators to give a separate interface to their franchisees to run their business operation with ease , at the same time provides operator full control to monitor franchisees with a single click.
The Bandwidth Management abilities helps a Service Provider to manage allocation of Bandwidth in an organised way.
As a Service Provider , the focus is to provider the best customer experience and consistently improve quality of Service. In order to achieve it capturing , tracking and resolving of customer complaints on/before time is singularly the most important task.
Inventory Management module is focal point of our application which helps Service Providers facilitate re-ordering , manage stocks effectively according to demand and prevents wastage .
It's an End-to-End charging and billing system , which covers both prepaid and post-paid billing for retail and enterprise customers .
Customer Experience is the key to a Service Provider in today's age . Keeping in mind , our IconRadius Platform enables customers to connect with Service Providers through a Mobile App which supports Android & IPhone .
Our Platform provides Mobility to the workforce of the Service Provider. Capturing and ability to view the right information , at the right time and at the right place allows employees to take fast and accurate decisions on field and while away from office.
Communication Management module helps the operator to control interaction with the customers , delivery teams and franchisees . It helps you design personalised customer messages and apply business rules to messaging context , delivering communication through physical and digital channels.
The Network Monitoring Tool enables the NOC ( Network Operating Center) of the Service Provider to easily monitor the performance , up and downtime of various equipment's in the network.